Customer Service Platform

Your challenge:

• Find the closest service provider
• Get a fast response time from unknown service providers
• Time spent looking for an update when a machine is down (break-fix inquiry)

How we help:

• Unique portal, single tool, centralized coordination
• Maintenance and repairs using genuine parts
• Service status update
• Nationwide coverage with approved technicians
• Always up-to-date skilled technicians
• Service campaigns
• Skilled technicians are always equipped with the latest diagnostic tools (troubleshooting, first-time fix rate)
• National solution with local technicians partners for travel optimization and a reduced carbon footprint
• REMAN parts usage when requested and subject to availability 

Your challenge:

• Find skilled people, close to the point of need
• Too many touch points: wasted time navigating between different contacts
• Difficulty to find a skilled technician somewhere
• Commercial negotiation for each service request

How we help:

• Single number to call, in local language
• One portal for multiple sites - 24/7 ticketing system
• A dedicated team and  infrastructure for all services
• Local service engineers for faster response time  
• Applied arrangements for parts and services 

Your challenge:

• Unknown expenses
• Multiple invoices
• Lots of admin, lack of visibility

How we help:

• Estimates
• Predictable maintenance package fees
• Streamline processes with delegation of authority for decentralised control and decision-making
• Single invoicing company for all service needs
• Work orders management 
• Warranty management
• Case management
• Reporting with KPI and analytics